Geek Squad's Story of Success

The other day I was helping a friend out with a project that demonstrated teamwork and showed how teamwork could be used to create a great impact on something. I remember reading about Best Buy's Geek Squad one day and how they use teamwork in many ways that are innovative and really cool. I went online to check out a few articles that mention Geek Squad's use of online communities. And what do you know, they use a lot of different online communities to brain storm new ideas, manage projects, help eachother with service tips, and socialize with the workers.

I found an article on Business Week, called the Wiki Workplace, that shows how the Geek Squad uses a wiki page in order to keep in touch. Robert Stephens (the founder of the Geek Squad) explained how the Geek Squad loves using online communities because they are so much more convenient than all the fancy programming networks and not to mention a lot cheaper!

What I found really cool is the Geek Squad's unique use of online communities that makes keeping in touch fun for them. With employees all across the nation, the Geek Squad uses online games (such as Battlefield 2) to keep in touch with one another while having a good time. The game's server allows 128 people to simultaneously fight one another in a virtual environment. While doing this, the Geek Squad members wear headsets and use special software so that they can talk over the Internet. This is a fun, innovative way for the Geek Squad to keep in touch with one another.

In the past 3 years the Geek Squad has grown from 60 members to 12,000 members. I believe that their use of online communities has helped them become a success due to the use of unique ways to collaborate with one another. This article shows a perfect use of online communities that help benefit the workplace.